top of page
By service
By industry
Developing a new e-commerce service for a delivery service provider
How to offer a solution tailored to mid-market e-commerce businesses and consumers, leveraging existing solution components and ecosystems from a major parcel delivery service provider?
Key Experts
- Project Scoping Expert
- Business Model & Business Plan
- UX Researcher
- UX/UI Designer
- Product Designer
- Product Owner
- User tests Expert
- Data Engineer Expert
- e-commerce Expert
- Marketing Digital Expert
- Data Architect
Our client, the leading network for local retail in France, is undergoing transformation by leveraging its multi-business strategy and historical values. Proximity, trust, and territorial coverage are its key strengths both domestically and internationally.
Context
- Search and design: conducting interviews with various profiles of merchants and observing them in real-world settings
- Analyzing the collected data to identify behavioral patterns and creating personas sheets that illustrate the identified behaviors and needs
- Prototyping and user testing: prioritizing personas and target experiences
- Finalizing selected solutions with a platform prototype and testing with end users
Solution
How did we make it? For real.
Our design and development teams create innovative, accessible, and creative deliverables for a unique experience.
Key Experts
UX Researcher
Product Designer
Portfolio
User journey immersion, identifying and prioritizing features to create a new service, supported by:
- User research plan
- User journeys
- User testing
- Design system libraries with design tokens synced to the code
- Product experience
20
interviews conducted
6
personas
6
months for a functional application
A few images
News
bottom of page